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Support:

Supporting Business | Technology | Systems
at a level to suit your specific business needs...


What makes us different?

Most companies now have some need for IT and software in the workplace and many either cannot afford to, or feel reluctant to employ people permanently to support these systems.


FusionWorks offers a reliable alternative to permanent IT support staff and many of our customers find this service invaluable.


What's the advantage?

We have experts in all areas of the IT industry we can offer expert knowledge and extremely efficient means of diagnosing and fixing issues. FusionWorks offers a four tier support service to organisations of all sizes.


The four tiers ensures that our support scales to large multinational companies while also allowing smaller businesses the opportunity to access our bank of expertise.

Premium Plus

Read below to see a list of features or call us to discuss your requirements.

0845 130 4223

Premium

Read below to see a list of features or call us to discuss your requirements.

0845 130 4223

Enhanced

Read below to see a list of features or call us to discuss your requirements.

0845 130 4223

Standard

Read below to see a list of features or call us to discuss your requirements.

0845 130 4223


Premium Plus

Our premium software support package is aimed at companies which run critical systems and may need immediate attention when things go wrong. These issues have the potential to cause major operational disruption for both the organisation and their clients. With our premium level software support you can rest assured that any software problems will be dealt with immediately no matter what time of the day or which day of the year to limit the impact on your business and its efficient operation.


This option requires a monthly support retainer to ensure priority.



Enhanced

The Enhanced support offering is designed for companies that do not wish to pay a monthly retainer for an immediate solution but do wish to have issues dealt with as a high priority. The diagnosis and plan of action will be provided to the client within one working day. At this service level we will aim to provide a solution within four working days (dependent upon complexity).


Time for support on the enhanced level will be charged at a rate per hour.


Premium

The business hours premium support is to give the same level of attention as the Premium Plus level but during office hours only. Whereas the Premium Plus support level will guarantee a response 24 hours a day 365 days a year, the Business Hours package will guarantee the same level of response and attention to perform a fix from Monday to Friday 09:00 to 17:00. Any issues outside of this time will be addressed during the next business hours.


This option requires a monthly support retainer to ensure business hours priority.




Standard

Our standard support is aimed at organisations where software issues are not business critical. With our Standard Software Support a diagnosis of the issue and plan of action will be provided to the client within two working days. At this service level we will provide a solution from five to ten working days (dependent upon complexity).


Time for support on the standard level will be charged at a rate per hour.